Terms of Service

VOCASO Consumer Terms and Conditions for supply of Services and Membership

VOCASO Ltd is registered at 2nd Floor, 201 Haverstock Hill, Belsize Park, London, NW3 4Q

Registered in England and Wales Company Number 13074637

1. Terms and Conditions

1.1. Please read the following important terms and conditions before you apply to be considered for Membership of the Community Network or purchase any Services from us and check that they contain everything you want and nothing that you are not willing to agree to.

1.2. If you are accepted to be a Member of the Community Network, you expressly request that we start providing you with our Member Services within your 14-day cancellation period and that you will lose your right to cancel your Membership.

1.3. You must agree to these terms before you apply to become a member or buy any Services from us.

1.4. You must be at least 18 years old to become a member or buy any Services from us.

1.5. Your attention is drawn to the disclaimers and limitations of liability in clause 27 below.

These terms and conditions ('these terms') set out:

your legal rights and responsibilities.
our legal rights and responsibilities; and
certain key information required by law.

2. Key Terms

2.1. The following key terms are used in this contract:

'Advisor' means non-executive director, advisory board member or any other similar advisory or supporting role within a business.

'Account' means a member's account with us created in accordance with these Terms on admission to Membership.

'Authorisation' means a member's authorisation to make an introduction provided to us under and in accordance with Clause 8.9.

'Contract' means the contract we have with you including these Terms when you are accepted as a Member.

'Community Network' means the network of Members that we operate under the brand VOCASO and may include individuals and businesses.

'Confidential Information' means all information or data in whatever form (including written, oral, visual or electronic form) of a confidential or proprietary nature, whether or not labelled or designated as confidential, relating to our business, management systems, finances, transactions and affairs, including our Community Network membership programme details, member lists and contact information, member requirements and preferences, terms of membership, fees and charges relating to membership, member statistics and data, business plans and programmes, potential business opportunities, expansion plans, marketing surveys and strategies, research and development projects, contractual negotiations, lists and details of customers and prospective customers, suppliers and prospective suppliers, details regarding Members, remuneration of employees, trade secrets, know-how, any information agreed to be or marked as confidential, any other information a party knows or could reasonably be expected to know is confidential, and any other information related to or concerning a party's business.

'Digital Content' means the features, functions, software, systems, content, materials and other data and information made available on or through the Members-only parts of our Site.

'Intellectual Property Rights' means all copyright, patents, rights in inventions, rights in confidential information, know-how, trade secrets, trademarks, service marks, trade names, design rights, rights in get-up, database rights, rights in data, semi-conductor chip topography rights, mask works, utility models, domain names, rights in computer software, and all similar rights of whatever nature. This includes: (i) whether registered or not, (ii) any applications to protect or register such rights, (iii) all renewals and extensions of such rights or applications, (iv) whether vested, contingent or future, and (v) wherever existing.

'Jobs Board' means the private, online, opt-in platform operated by us through which vetted organisations may search for, contact, and engage Members for advisory or non-executive roles, and advertise relevant opportunities.

'Membership' means your Membership as an individual member of the Community Network and 'Member' shall be construed accordingly.

'Membership Benefits' means those Services and benefits that are described on the Site and in these Terms and made available to you as part of your Membership as the same may be varied by us from time to time.

'Order' means an order placed by a Member for Services.

'Premium Member' means a Member who has been granted premium membership status in accordance with these Terms, and 'Premium Membership' shall be construed accordingly.

'Services' means the Services that we provide to Members as well as related activities, which may include the supply of the Digital Content.

'Site' means https://www.vocaso.com/. or www.talent.vocaso.com

'Terms' means these terms and conditions.

'We', 'us' or 'our' means VOCASO Limited.

'You' or 'your' means the person using our Site to become an individual Member of the Community Network.

3. Do you need extra help?

3.1. If you would like these Terms in another format (for example: audio, large print, braille) please contact us at hello@vocaso.com.

4. Who are We?

4.1. We are VOCASO Limited, a company registered in England and Wales under company number: 13074637.

4.2. Our registered office is at: Second Floor, 201 Haverstock Hill, Belsize Park, London, NW3 4QG

4.3. Our VAT number is: 367109880.

5. Introduction

5.1. When you apply to become a Member or buy any Services from us, you agree to be legally bound by these Terms. These Terms are the only terms and conditions that shall apply.

5.2. To use our Site and many of the Membership Benefits, you must have Internet access and a supported device.

5.3. These Terms apply only to individual Members who are consumers. If you are a business, you may be able to become a Member, but different terms apply.

5.4. When buying any Services from us you also agree to be legally bound by:

these Terms.
any Site terms and conditions.
extra terms which may add to, or replace some of, these Terms. This may happen for example if there is a law or regulatory change or for our other business purposes. We will contact you to let you know if we intend to do this by giving you one month's notice. You can end this Contract at any time by giving one month's notice to us if we tell you extra terms apply prior to a renewal of your Membership; and
specific terms which apply to certain Services which are offered through us for a cost and/or are new features. If you want to see these specific terms, please visit the relevant webpage for that benefit at any time during the online checkout process.

To the extent any of the above documents form part of any contract with you they apply as though set out in full here.

6. Membership and renewal

6.1. To become a Member of VOCASO, applicants must both apply and satisfy our internal selection criteria for qualifying for membership of the Community Network. Merely applying does not guarantee Membership. It is important to note that being unsuccessful in obtaining Membership once does not disqualify an individual from reapplying in the future. Your Membership is valid for 12 months from when it is granted and will renew automatically at the end of each period of 12 months unless it is cancelled in accordance with these Terms.

6.2. For the avoidance of doubt:

Members shall have no proprietary interest or similar interest or rights in or to any funds, assets, or other property of VOCASO whatsoever.
Members shall have no right to the distribution of profits in VOCASO by way of dividend or otherwise.
Members acknowledge and agree that membership in the Company confers only such rights as are expressly set out in these Terms;
Being a Member does not constitute a partnership between Members inter se or with VOCASO.

6.3. VOCASO offers Membership at no cost. However, certain Services such as training programs, coaching sessions, special events or levels of membership may incur charges. Members agree to pay these charges if they opt to order such Services.

6.4. You can cancel your Membership at any time via your Account portal or by contacting us at hello@vocaso.com to request cancellation.

6.5. The prices for our products and Services are displayed on the Site. For products and Services where there is a price change, we will give you reasonable advance notice of changes and you may choose to cancel those Services if you do not to agree to the price change. However, such changes will not affect the price of any Services that you have already purchased from us at the time of the price change.

6.6. If there has been an error on the Site regarding the pricing of any of our products or Services and this affects your Order, we will try to contact you using the contact details you provided when you placed your Order. We will give you the option to re-confirm your Order at the correct price or to cancel your Order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.

7. Becoming a Member of the Community Network and when our contracts are entered into

7.1. Subject to our approval, you agree to become a Member subject to these Terms by completing the relevant application form on our Site.

7.2. When your application is approved, we will acknowledge it by email at this point:

a legally binding contract will be in place between you and us; and
we will provide the Services and supply the digital content via our Site as agreed.

Membership is not transferable and is for the Member's personal use only.

8. Membership Services

8.1. As a Member, you will receive access to certain Services including the ability to access exclusive materials and content, connect with companies and businesses, sign up for and attend various online and in-person events, training programmes, coaching sessions and participate in community discussions. Full details of what benefits a Membership with us includes are set out on the Members' portal on our Site and may be varied from time to time by us at our discretion.

8.2. The benefits are aimed at preparing you for appointments as an Advisor.

8.3. The Services are aimed at preparing Members for appointment as an Advisor, are likely to result in Members being introduced to organisations that may wish to hire them as an Advisor. There is no guarantee as to whether such introductions will be made or the number of such introductions, which will depend entirely on the availability of suitable positions. Further, whilst such introductions may ultimately result in the appointment of Members as Advisors, there is, obviously, no guarantee of such appointment (which will depend on the suitability of the Member and is entirely the decision of the recruiting organisation). No part of the fees relates to, or is contingent upon, such introductions being made or to the Member obtaining such appointment/s.

8.4. Certain benefits are included with your Membership at no additional cost. Other benefits and Services will be offered at additional cost. These are optional. You can purchase them through our Site by paying a fee as set out on the relevant webpage of our Site. Payment will be made in accordance with clause 19 below.

8.5. At our sole discretion, a Member may be offered to become a Premium Member. Any Member who is offered Premium Membership will be provided with all necessary information concerning the benefits, responsibilities and obligations of Premium Membership at the time that the offer is made. A Member in receipt of such an offer is at liberty to accept or decline the offer subject to receiving such information.

8.6. A Member's Premium Membership may be cancelled by us for any reason at any time and in that event we may permit the Member to retain their Membership or we may cancel the Member's Membership in which event the Member may request the deletion of the Member's personal data that we hold at the time of cancellation of Membership. These Terms and the terms associated with Premium Membership as set out on our Site shall apply to all Premium Members.

8.7. Some additional services may be offered to you by us that are to be provided and delivered by carefully selected strategic partners. Payment for such benefits and contracts for them will typically be made directly to the provider of that specific additional benefit. In this case, payment and supply of the relevant services or goods will be governed by the terms and conditions of that third-party provider and will be at your own risk and these terms and conditions will not apply to those third-party services. If you wish to amend any third-party services after your order with them has been confirmed, you will need to discuss this with that third party directly. We may from time to time be offered commission, fees or benefits by the third parties, and you agree that we may at our sole discretion accept any such offers and that we have no obligation to account to you in any way for any such commission, fees or benefits we may receive from such providers.

8.8. Services and benefits available on our Site are subject to change without notice to you. We reserve the right to modify or discontinue any benefit at any time.

8.9. A Membership Benefit includes that Members may authorise us to assist them in approaching organisations for the purpose of the Member being contacted, interviewed and potentially hired for a role as an Advisor with an organisation. As a Member if you give us such an authorisation you agree that the following terms apply to this Membership Benefit provided by us:

a) You authorise us to disclose to those organisations that we select to make the introduction all of your personal data in a written format that you will supply or have supplied to us for this purpose;

b) You are fully responsible for all information that you provide to us and for its accuracy and for ensuring that it is and remains up to date at all times;

c) We are not responsible for anything that is included in any of the information you have provided to us to pass onto an organisation;

d) Our selection of organisations to introduce you to is entirely at our discretion and you will have no recourse to us in respect of any such choice;

e) You agree that the provisions of clause 8.3 shall apply strictly to any introduction that we agree to make to any organisation;

f) As and when we advise you that an organisation wishes to have contact with you concerning a possible role you will keep the identity of such member confidential.

g) You are not obliged to engage with an organisation which has expressed an interest in making contact with you;

h) Should you agree to be in contact with an organisation you do so at your own risk and cost;

i) You will conduct any discussions with an organisation independently of us and you agree and accept that we are not acting as your agent or representative in any such discussions;

j) When you are hired by an organisation you undertake to inform us immediately upon signing an agreement with the organisation including providing us with an unredacted copy of the signed agreement;

k) If your agreement with an organisation is renewed, extended, shortened or in any way varied or it is terminated ('contract event') you will inform us without delay including the details of the contract event;

l) You agree and accept that if you are hired by an organisation we will be paid for our introductory services by the organisation and that we have no recourse to you for any fees of any kind for making the introduction.

m) You agree that you will not say or do anything in any contact or discussions with an organisation that in any way discloses any Confidential Information.

n) You may not say or do anything to criticise or disparage us or any Member in any contact or discussions with an organisation.

8.10. A Member must not withdraw an Authorisation once given without good and substantial reasons, such as serious ill health. Any authorisation provided by a Member is expressly made on the terms set out in Clause 8.9.

8.11. The Jobs Board service

a) We may provide an online platform (the 'Jobs Board') designed to facilitate introductions between [Premium] Members and third-party organisations ('Vetted Clients') seeking to appoint individuals to Advisor or Non-Executive Director roles.

b) Participation in the Jobs Board is strictly optional. A [Premium] Member's profile and contact details will only be included on the Jobs Board if the Member provides express consent via the opt-in mechanism on the Site or within their Account settings.

c) For the purposes of the Jobs Board, 'Vetted Clients' are third-party organisations that have undergone our internal verification process. While we take reasonable steps to verify these organisations, we do not provide any guarantee or warranty regarding their financial status, suitability as an employer, or the accuracy of any opportunities they advertise.

d) In accordance with the permissions granted at the time of opt-in, we will display your profile data as provided to us by you for display on the Jobs Board to Vetted Clients. You may withdraw your consent and [ask us to in writing] remove your profile from the Jobs Board at any time by updating your Account settings. [We will carry out your written request to remove your profile data within a reasonable time from receiving your request].

8.12. Availability and Technical Performance

a) We provide the Jobs Board on an AS IS and AS AVAILABLE basis. While we strive to maintain its online presence, we do not guarantee that the Jobs Board will be available at all times or that it will be free from technical errors, bugs, or interruptions. We may suspend or withdraw the Jobs Board for maintenance or business reasons at our discretion.

b) No Guarantee of Engagement.

Your inclusion on the Jobs Board does not guarantee that any Vetted Client will view your profile, contact you, interview you, or offer you an appointment. The decision to engage with a Member is entirely at the discretion of the Vetted Client and depends on their specific requirements and your suitability for a role.

c) Member Discretion and Risk.

If a Vetted Client contacts you through the Jobs Board, you are under no obligation to respond or engage with them. Any decision to enter into discussions, share further information, or accept a role is made at your own risk. It is your sole responsibility to evaluate the suitability of the Vetted Client and the terms of any opportunity they offer. We are not responsible for the conduct of any Vetted Client during the recruitment process.

9. Your Membership Account

9.1. On becoming a Member, you will be asked to create a Membership account. Your Account will require you to provide the following details: Full name, Email address, telephone number, current company and job title.

9.2. If you choose, or you are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

9.3. We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

9.4. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at hello@vocaso.com

9.5. You must use our Services fairly and not use them to provide Services to a third party. You must not share your Membership or allow anyone else to use your access credentials or the information we make available to you.

9.6. Any information you provide us must be accurate. If it becomes inaccurate you should let us know as soon as possible.

Member Profiles, Messages and Community Content

a) Visibility. Information you add to your profile may be visible to other authenticated Members in the Members-only area; posts/comments you make may be seen by other Members in the community feed. Profiles and feed content are not public.

b) Licence to host. You grant VOCASO a non-exclusive licence to host, display and moderate your profile and community content within the Members-only area for the purpose of operating the community.

c) Moderation. We may remove or restrict content or messaging that breaches these Terms.

d) Settings. You can edit which profile fields are shown (e.g., job title, industry, LinkedIn) in your profile settings Account → Profile & Privacy. Premium Membership includes Directory listing and Member-to-Member messaging; if you no longer wish to be listed or messaged, cancel Premium and these features will be disabled.

e) Information that you submit to us specifically for the Jobs Board is not public and is not visible to other Members. It is accessible only to Vetted Clients. You have full control over the visibility of your profile and contact details through your Account settings.

10. Carrying out of the Services

10.1. We will provide our Services to you at times we specify from time to time. The duration of your Membership carries on for the periods stated above.

10.2. Some Services are carried out online, for example by online meetings. However, on some occasions in-person events may be made available. We will do all that we reasonably can to provide the Services at the time(s) and date(s) or within the period agreed with you. If there might be a delay before we can start or restart the Services, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur as a result of any delay caused by circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delay).

10.3. Our carrying out of the Services might be affected by events beyond our reasonable control. If so, there might be a delay before we can start or restart the Services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to start or restart the Services as soon as those events have been fixed. If the Services are delayed by more than 30 days, we will email you to let you know and offer you the option to either continue waiting until the issue has been resolved (if this is possible) or to cancel your Order and get a refund for any Services that have not yet been provided.

11. Our rights

11.1. All Intellectual Property Rights in and to Services and our content (including Digital Content) including the name 'VOCASO' and any information and data, the 'look and feel', logos, icons, trademarks, images, video clips, sound clips, editorial content, notices, layouts, or arrangement of the contents of the Services, (and the underlying code and software) are our property or that of our licensors and all our rights are reserved in them.

11.2. You must not use any part of the content (including Digital Content) on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

11.3. You must not upload, repost, or publicly communicate any of the content of our Site without our express and specific prior written consent.

11.4. You must not try and obtain any access to any part of our Site not made available to the public by us or any data belonging to or referring to any third party (unless we have made it available on publicly visible pages) and you must not attempt to circumvent, test, or breach any security aspects of our Site. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site.

12. Our community rules/acceptable use

12.1. You must treat all users of our Site and/or Services with respect regardless of their positions or backgrounds.

12.2. You must keep strictly confidential any Confidential Information shared with you through our Site or our Community Network including that of other Members.

12.3. You must conduct yourself in a professional manner at all times and avoid any behaviour that could be considered inappropriate, unprofessional or unethical.

12.4. You must not use our Site or Community Network which amounts to harassment or discrimination.

12.5. You must not use our Site or our Community Network for political purposes or to advertise any product or Services, send spam messages or solicit other users of our Site in any way or sell any goods or Services.

12.6. You must not share any Intellectual Property or Confidential Information without the express permission of us or its owner. If you share any personal data of any other person, you must have the permission of that person. You must not share any information or content about individuals under 18.

12.7. You must not use our Site or our Community Network for any illegal activities or communicate anything that is false or misleading.

12.8. You must comply with all applicable laws and regulations.

12.9. You must not defame or disparage us, the Community Network or any of its Members.

12.10. You must abide by the rules of the Community Network and any additional rules or guidelines that may be issued by us from time to time.

12.11. If you breach any of the rules in this clause 12, we reserve the right to end our contract with you and terminate your Membership immediately.

12.12. VOCASO maintains the right to terminate a Member's access to its Services under any of the following circumstances: (a) we determine that the Member has aligned with or is believed to have aligned with an entity or organisation that we consider to be a competitor of ours; (b) the Member demonstrates unfair behaviour or misconduct, as assessed by VOCASO at its sole discretion. Termination may take place without advance notice to a Member and will be promptly effective upon VOCASO's determination. The Member acknowledges that involvement with a competitor or participation in unfair behaviour or misconduct constitutes a violation of Membership terms and may lead to the forfeiture of associated rights, privileges, or benefits. VOCASO assumes no responsibility for any losses, damages, or claims stemming from Membership termination pursuant to this provision.

12.13. No pitching/soliciting or mass messaging. Direct messages must be professional and proportionate. No spam, no selling Services, and no automation.

12.14. No scraping or exporting Directory data. Use Directory information only for bona fide peer connection and board/advisory conversations inside the community. Breach may result in suspension or termination.

12.15. Jobs Board Conduct

a) When engaging with Vetted Clients through the Jobs Board, you must maintain professional standards and provide accurate, truthful information regarding your qualifications and experience.

b) You must not share the contact details or proprietary information of a Vetted Client with any third party or other Member without the express permission of that Vetted Client.

c) Any attempt to circumvent the Jobs Board systems or provide misleading information may result in immediate suspension from the Jobs Board and termination of your Membership under Clause.

13. We are not responsible for websites we link to

13.1. Where our Site contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

13.2. We have no control over the contents of those websites or resources.

13.3. If you choose to connect on LinkedIn via a link in a Member's profile, you do so under LinkedIn's own terms and privacy policy.

14. Your privacy and personal information

14.1. Our Privacy Policy is available at https://www.vocaso.com/privacy-policy.

14.2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

14.3. While we will do what we can to protect the security of your information and your Account, we cannot guarantee that unauthorised third parties will not be able to defeat our security measures.

15. Rights to cancel may be lost in certain supplies

15.1. When you place an order for our Services which are Digital Content, you may be asked to tick a box to confirm that you consent for the Digital Content to become available immediately after we accept your Order and that you acknowledge that this means you lose your right to cancel.

15.2. This means that you do not have the right to cancel that order for services and you are not entitled to a refund unless the digital content is faulty.

15.3. This does not affect the rights you have if your Digital Content is faulty.

16. Your rights to cancel certain Services

16.1. Where you have not ticked a box confirming you lose rights to cancel, you will have the right to cancel your contract for the supply of those Services within 14 days from the date of your Order confirmation for those Services without giving any reason.

16.2. We will not provide any of those Services during the 14-day cancellation period unless you request for us to do so by ticking the relevant box when you place your Order. We are under no obligation to accept your request.

16.3. If you request for us to start providing Services during the 14-day cancellation period and we agree to do so, this will impact your cancellation rights as follows:

you lose your right to cancel once the Services are fully performed and will not be entitled to a refund even if the cancellation period has not expired.
if the Services have not been fully performed, you will be required to pay for the Services we provided up to the time that you told us that you want to cancel.

16.4. To cancel your any order, please email us at hello@vocaso.com.

16.5. We will provide you with a refund as soon as possible and no later than 14 days after the day on which you told us that you want to cancel. If products and/or Services have been provided during the cancellation period at your request, we will make deductions from any refund due to you as explained above.

16.6. We will issue your refund to the same payment method, where possible, you used when you placed your Order.

16.7. This does not affect the rights you have if your Services are faulty.

17. Permission to use the Services

17.1. When you become a Member and any of our content of any kind (including Digital Content) is made available to you, you will not own it. Instead, we give you restricted permission to use it (also known as a 'licence') while you are a Member for the purpose of you using and enjoying it according to these Terms.

17.2. The permission that we grant you to use our content (including Digital Content):

is personal to you. You can use it wherever you want in the world but only if you comply with local laws;
is non-exclusive to you and we may supply the same Services and content to others.

17.3. With respect to all and any content (including Digital Content) that we provide to you, you agree that it may not at any time be:

copied by you except to make a copy of it for your personal use only (and not for any business use).
changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract any source code from it, except where any of this is allowed by law).
combined or merged with, or used in, any other computer program; or
distributed or sold by you to any third party.

17.4. You will not obtain any rights of ownership or other rights (of whatever nature) in any of the content (including Digital Content) that we provide to you or in any copies of it. When your Membership ends all rights to use it as provided in these Terms shall terminate with immediate effect and without further notice and we may on your Membership ending require you to return to us and/or delete any content (including Digital Content) and you agree to do so.

18. Confirmation of your Order

18.1. Once you have placed your Order for any Service and the confirmation email has been sent to you the relevant Digital Content on our Members-only parts of our Site will be made available to you automatically on our Site. Other Services will be made available as set out in the particular terms in that contract with you.

19. Payment

19.1. We do not process payment when you buy products or Services from us but instead you are transferred to a third party who processes this payment who accept payment through credit cards and debit cards.

19.2. We will do all that we reasonably can to ensure that all of the information you give us is secure, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

19.3. Your credit card or debit card will only be charged when you click on the 'Pay now' button during the online checkout process. The Members-only parts of the Site will become available after the completion of the onboarding process on our Site.

19.4. All payment will be processed by Wix Payments or another payment provider we select.

19.5. All prices are in pounds sterling (£) (GBP) and are inclusive of VAT.

19.6. All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps.

19.7. If your payment is not received by us when due, we may charge interest on any balance outstanding at the rate of 4 percentage points per year above the Bank of England base rate. We will email you to let you know if we intend to do this.

19.8. Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out above.

20. Nature of the Services

20.1. The Consumer Rights Act 2015 gives you certain legal rights (also known as 'statutory rights'). The Services that we provide to you must be carried out with reasonable care and skill. The digital content that we provide to you must be as described, fit for purpose and of satisfactory quality.

20.2. We are under a legal duty to supply you with Services and the digital content that are in conformity with this contract.

20.3. When we supply the digital content:

we will use all reasonable efforts to ensure that it is free from defects, viruses, and other malicious content.
we do not promise that it is compatible with any third-party software or equipment except where we have said that it is or on our Site; and
you acknowledge that there may be minor errors or bugs in it.

20.4. You are responsible for configuring your information technology, computer programs and platform to access our Site. You should use your own virus protection software.

20.5. You must not misuse our Site by knowingly introducing viruses, trojans or other material that is malicious or technologically harmful.

20.6. Without prejudice to Clause 20.3, we make no representation that the Jobs Board will be compatible with all browser types or that the visibility of your profile will be uniform across all devices used by Vetted Clients.

21. Faulty Services or digital content

21.1. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'). You may also have other rights in law.

21.2. If the digital content or the Services we have provided to you are faulty, please contact us using the contact details at the top of this page.

21.3. To avoid faults in the digital content, you must use it only on the recommended third-party software and equipment set out on our Site.

Ending our contract

22. Termination by us

22.1. We can end your Membership and any Services we have agreed to supply to you and any corresponding contract if you do not comply with any part of it.

22.2. We will give you a reasonable amount of notice before this occurs but if what you have done is serious then we may end our contracts with you and terminate your Membership immediately and without advance notice to you. 'Serious' includes that you are causing harm (or attempting to cause harm) to other users of our Site, interfering with the operation of the Site or doing anything else that we think presents a big enough risk to justify us doing so quickly including without limitation breaching our community rules.

22.3. The consequences of ending our contracts with you are as follows:

you cease to be a Member and are no longer allowed to use the Site and we may remotely limit your access to it.
you may no longer have access to the digital content.
we may delete or suspend access to any Accounts that you hold with us; and
you are not entitled to a refund.

22.4. We reserve the unconditional right to suspend, withdraw, terminate, amend, or restrict access to some parts of the Services, or to the Services entirely, to you at any time immediately without notice for any reason, and without liability to you, including (without limitation) in circumstances where:

we have reasonable grounds to suspect unauthorised or fraudulent use of the Services.
we reasonably suspect that you have not complied with these terms (including not making any payment of fees when they fall due).
we reasonably suspect a breach of confidentiality or infringement of our Intellectual Property Rights by you or a third party.

23. Termination by you

23.1. You may terminate the Services and/or your Membership immediately if:

we have told you about an upcoming material change to the Services or these terms and you notify us in writing that you do not agree with such change prior to such change coming into effect.
there is a risk that supply of the Services may be significantly delayed because of events outside our control.
we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 3 months; or
you have a legal right to end the Services and/or your Membership because of something we have done wrong.

23.2. On termination of our contract with you (for whatever reason) all licenses, and rights granted to you in relation to the Services shall immediately come to an end.

23.3. If we terminate these Terms, you may not be entitled to future Membership and you may not benefit from the Services in any way (including but not limited to by using our Services indirectly as a guest or beneficiary of another Member).

24. End of our contract

24.1. If your Membership or any contract with us is ended it will not affect our right to receive and recover from you any money which you owe to us in respect of any Services you have ordered from us or which is due to us under any contract with us.

25. Transferring rights

25.1. We may transfer or assign all or any of our rights under this Contract to another business without your consent, but we will notify you of the transfer and make sure that you are not adversely affected as a result.

25.2. You are not allowed to transfer your rights under this Contract to anyone.

26. General

26.1. All undertakings and covenants given by and imposed on Members in these Terms relating to Confidential Information and Intellectual Property shall survive for a period of 5 years from the date you cease to be a Member.

26.2. Even if we delay in enforcing any of our rights under this Contract, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under this Contract, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

26.3. Each of the clauses of this Contract operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

27. Limitation on our liability

27.1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

losses that were not foreseeable to you and us when the contract was formed.
losses that were not caused by any breach on our part.
business losses; or
losses to non-consumers.

27.2. We only provide our Services for private non-business use. You agree not to use our Services for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity any indirect or consequential losses that were not foreseeable to both you and us when you commenced using our Services.

27.3. Nothing in these Terms shall affect your statutory rights as a consumer or limit or exclude our liability for personal injury or death caused by our negligence or fraudulent misrepresentation or any other liability which cannot be excluded or limited under law.

27.4. The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you, and you might have additional rights.

27.5. Third-Party Engagements and Jobs Board

a) We are not a party to any contract, agreement, or arrangement entered into between a Member and a Vetted Client, whether or not the introduction was facilitated by the Jobs Board.

b) We do not act as an employment agency or employment business. We have no involvement in, and no liability for, the recruitment process, interviewing, background checks, or the eventual terms of any appointment.

c) We shall not be liable for any loss of salary, fees, benefits, or any other loss arising from the cancellation of a vacancy by a Vetted Client or the failure of a Vetted Client to fulfill its obligations to a Member.

d) We are not liable for any losses arising from the temporary or permanent unavailability of the Jobs Board, whether due to technical failure, cyber-attack, or our decision to suspend the service.

28. Third party rights

28.1. No one other than a party to this Contract has any right to enforce any term of this Contract with you or these Terms.

29. Variation

29.1. No changes to this Contract are valid or have any effect unless agreed by us in writing or made in accordance with these terms. We may vary these terms on 30 days' written notice to you.

30. Disputes

30.1. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the Services we have provided or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.

31. Events beyond our control

31.1. We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control. This includes communications, network or internet failures or problems.

32. Viruses

32.1. We are not responsible for viruses, and you must not introduce them to our Site at any time.

32.2. We do not guarantee that our Site will be secure or free from bugs or viruses.

32.3. You are responsible for configuring your own information technology, equipment, computer programmes and platform to access our Site. You should use your own virus protection software.

32.4. You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.

32.5. Where we issue specific invitations or guidance regarding new features, such as the Jobs Board email invitation, those documents are for information purposes. To the extent of any conflict between those communications and these Terms, these Terms shall prevail.

33. Miscellaneous

33.1. This Contract is only available in English. No other languages will apply to this contract.

33.2. If you have any questions about this Contract or any orders you have placed, please contact us sending an email to [insert email address] or [filling out and submitting the online contact form available here [insert link to online contact form]].

33.3. The details of this Contract will not be filed by us. Please print out or save a copy of this Contract for your records as we will not save a copy for you.

34. Which country's laws apply to any disputes?

34.1. These Terms, their subject matter, and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

These terms were last updated on 20/07/2026.